Q: Y a-t-il une garantie satisfait ou remboursé ?

Yes — PositiveSSL Wildcard ships with a 30-day money-back guarantee from the issuance date. If you decide to cancel, you get a full refund. No justification required.

Q: Can I order for multiple years?

Yes — PositiveSSL Wildcard is available in 1, 2, or 3-year terms. Note: since September 2020, certificate authorities can no longer issue SSL/TLS certificates for more than 397 days (≈ 13 months). When you buy 2 or 3 years, you lock in a prepaid discount on the total duration, and the certificate is automatically reissued every 12 months at no extra cost — you save on the annual rate without managing the renewal yourself.

Q: How do I install PositiveSSL Wildcard on my server?

You can install the certificate via cPanel (1-click in WHM/cPanel SSL/TLS Manager), Plesk (Extensions SSL It!), or via the command line on Apache / Nginx / LiteSpeed. Our support team can install it for you free of charge for OV and EV certificates — just share SSH or cPanel access.

Question 1

Servez-vous les clients en Suisse ?

Accepted Answer

Oui — OxaHost Suisse sert les clients résidant en Suisse. Facturation directe en CHF, support en français, arabe et anglais. Tarifs et moyens de paiement adaptés au marché suisse.

Question 2

Puis-je payer en francs suisses (CHF) ?

Accepted Answer

Oui — la facturation se fait directement en CHF via carte bancaire ou virement, sans frais de change cachés. D'autres moyens de paiement locaux peuvent être proposés selon votre pays.

Question 3

How long does it take to issue PositiveSSL Wildcard?

Accepted Answer

PositiveSSL Wildcard is a Domain Validation (DV) certificate with automated issuance. Once you pick a validation method (email, DNS, or HTTP/HTTPS) and confirm it, the certificate is issued in less than 10 minutes on average. No paperwork required.

Question 4

What does the 10 000 $ warranty actually cover?

Accepted Answer

The 10 000 $ warranty covers potential damages incurred by a visitor of your site in the (extremely rare) case where the certificate authority issues a fraudulent certificate that leads to a data compromise. It is insurance from the issuing CA, not insurance for you, but it indicates the level of trust placed on the validation procedure.

Question 5

Can I reissue the certificate when I move servers?

Accepted Answer

Yes — PositiveSSL Wildcard permits illimitées reissues during the validity period. You can regenerate the CSR on a new server, submit the request, and the CA reissues the certificate at no cost. Useful when migrating or when a private key is compromised.

Question 6

Does the wildcard really cover all subdomains?

Accepted Answer

Yes — *.yourdomain.tld covers all first-level subdomains: www, mail, blog, app, dev, staging, etc. CAUTION: it does NOT cover sub-sub-domains (for example, *.yourdomain.tld will not protect www.app.yourdomain.tld). For that, you need a wildcard on the parent subdomain (e.g. *.app.yourdomain.tld) or a multi-level SAN.

Question 7

What about compatibility with old browsers and devices?

Accepted Answer

PositiveSSL Wildcard reaches a 99.9% compatibility rate, which includes Chrome, Firefox, Edge, Safari, Opera, Brave (all modern versions), iOS 12+, Android 7+, Windows 10+, macOS 10.15+. Very old systems (Windows XP, Android < 4.4, BlackBerry pre-2014) may not recognize the root — but those represent less than 0.1% of visitors in 2026.

Question 8

Y a-t-il une garantie satisfait ou remboursé ?

Accepted Answer

Yes — PositiveSSL Wildcard ships with a 30-day money-back guarantee from the issuance date. If you decide to cancel, you get a full refund. No justification required.

Question 9

Can I order for multiple years?

Accepted Answer

Yes — PositiveSSL Wildcard is available in 1, 2, or 3-year terms. Note: since September 2020, certificate authorities can no longer issue SSL/TLS certificates for more than 397 days (≈ 13 months). When you buy 2 or 3 years, you lock in a prepaid discount on the total duration, and the certificate is automatically reissued every 12 months at no extra cost — you save on the annual rate without managing the renewal yourself.

Question 10

How do I install PositiveSSL Wildcard on my server?

Accepted Answer

You can install the certificate via cPanel (1-click in WHM/cPanel SSL/TLS Manager), Plesk (Extensions SSL It!), or via the command line on Apache / Nginx / LiteSpeed. Our support team can install it for you free of charge for OV and EV certificates — just share SSH or cPanel access.

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